Visibility and management of your digital resources
Digital Control 360
Visibility, oversight and management of your company's devices and digital resources from a single place.
The business challenge
Computers are only looked after when they fail: nobody knows exactly which devices exist, what software they have or what state they are in, and every support request interrupts whoever asks.
How many devices does your company have, what state are they in and what software do they run? Digital Control 360 answers those questions at all times. Every Windows or Mac computer is inventoried, monitored and supported remotely: maintenance is scheduled, alerts warn before something stops work, and most requests are solved without travel or interruptions.
Outcome
Devices that are visible, cared for and under control, without interrupting people.
Areas that benefit
- Technology
- Management
- Administration
- Operations
- Finance
Improvement opportunities
- Devices with no inventory or clear owner
- Support that requires travel
- Maintenance that is never scheduled
- Software installed without control
How we engage
What this service brings together
We install a lightweight agent on each device, organize the inventory by site and switch on monitoring, alerts, scheduled maintenance and remote support. Oversight of email, OneDrive and Google Drive is included depending on the integrations and permissions verified in your environment.
Up-to-date inventory
System, CPU, memory, disk and software for every device, organized by site.
Windows and Mac monitoring
Which devices are online and in what state, at all times.
Remote support
A technician connects in seconds and fixes things while you watch.
Remote installs
Software installed without visits or interruptions.
Cleanup and maintenance
Temp files, cache and disk optimization at hours that do not get in the way.
Alerts and automation
Warnings before a problem stops work, and tasks that run on their own.
Main activities
- Review of the current environment
- Agent installation on each device
- Inventory and organization by site
- Alert and maintenance setup
- Remote handling of requests
Expected results
- A complete, current inventory
- Less travel and waiting
- Faster devices
- Problems detected in time
Indicators to measure progress
- Devices with an active agent
- Request handling time
- Devices up to date on maintenance
- Alerts handled in time
Technology behind it
A management agent developed by R3 (R3 RMM) and a service desk to log, handle and measure every request.
Next step
Discover how Digital Control 360 can give you visibility and control over your company's devices.
Contact
Let's talk about your company's challenges
And build concrete results. Tell us what you need and we will propose the next step.